Transfer faxes to the PC when my machine has a mechanical issue.
You can transfer faxes from your machine's memory to your PC if one of the following messages is displayed on the LCD:
Unable to Clean XX
Unable to Initialize XX or Unable to Init. XX
Unable to Print XX
Unable to Scan XX
Follow the steps below to transfer faxes to the PC:
Press (Cancel) to interrupt the error.
Make sure you have installed MFL-Pro Suite on your computer, and then turn on PC-FAX Receive on the computer.
Do one of the following:
(Windows 7, Windows 10 and Windows 11)
From the or (Start) menu, choose (All Programs or All apps >) Brother > Brother Utilities > [model name] > PC-FAX Receive > Receive.
(Windows 8)
Click (Brother Utilities).
Choose your model name from the drop-down list.
Click PC-FAX Receive and then click Receive.
Make sure you have set PC Fax Receive on the machine.
If faxes are in the machine’s memory when you set up PC-Fax Receive, the Touchscreen will ask if you want to transfer the faxes to your computer.
Do one of the following:
To transfer all faxes to your computer, press Yes. If Fax Preview is set to Off, you will be asked if you want to print backup copies.
To exit and leave the faxes in the memory, press No.
(Cancel) to interrupt the error.
or 
(Start) menu, choose (All Programs or All apps >) Brother > Brother Utilities > [model name] > PC-FAX Receive > Receive.
(Brother Utilities).
(Home).
