Follow the steps below to clear the paper jam or printer jam.

NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.

Case1: Paper is jammed in the paper tray

Follow the steps below to clear the paper jam in the paper tray.

1. Unplug the machine from the AC power outlet (electrical socket).
   
   
2. Unplug the telephone line cord from the machine.
   
   
3. Push the lever as shown below, and remove the jammed paper.
   
   
   
4. Check inside the machine.
   
   
   
   
   1. Open the scanner cover by releasing the scanner cover release lever and lifting the scanner cover.
      
      
      
      
      
   2. Carefully check the left and right side corners and remove any pieces of paper.
   
   

   Do not touch the ink tube because it can cause damage to the machine itself.
   

   

   
   
5. Close the scanner cover. Plug the power cord back into the AC power outlet (electrical socket) and plug the telephone line.
   
   
6. Verify the error message is cleared.

Case2: Paper is jammed inside the paper tray

Follow the steps below to clear the paper jam inside the paper tray.

1. Unplug the machine from the AC power outlet (electrical socket).
   
   
2. Unplug the telephone line cord from the machine.
   
   
3. Remove any paper from the paper tray that is not jammed.
   
   
   
   
   
   
4. Pull the paper tray out of the machine.
   
   
   
   
   
   
5. Pull up the jammed paper to remove it.
   
   
   
   
   
   
6. Put the paper tray back in the machine.
   
   
   
   
   
   
7. Check inside the machine.
   
   
   
   
   1. Open the scanner cover by releasing the scanner cover release lever and lifting the scanner cover.
      
      
      
      
      
   2. Carefully check the left and right side corners and remove any pieces of paper.
   
   

   Do not touch the ink tube because it can cause damage to the machine itself.
   

   

   
   
8. Close the scanner cover. Plug the power cord back into the AC power outlet (electrical socket) and plug the telephone line.
   
   
9. Verify the error message is cleared.

Case3: Paper is jammed inside the machine

Follow the steps below to clear the paper jam inside the machine.

1. Unplug the machine from the AC power outlet (electrical socket).
   
   
2. Unplug the telephone line cord from the machine.
   
   
3. Check inside the machine.
   
   
   
   
   1. Open the scanner cover by releasing the scanner cover release lever and lifting the scanner cover.
      
      
      
      
   2. Carefully check the left and right side corners and remove any pieces of paper.
   
   

   Do not touch the ink tube because it can cause damage to the machine itself.
   

   

   
   
4. Close the scanner cover. Plug the power cord back into the AC power outlet (electrical socket) and plug the telephone line.
   
   
5. Verify the error message is cleared.