I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
This is typically caused by an incorrect selection made during the LCD prompting after a cartridge is replaced. When an ink cartridge(s) is replaced, the LCD will ask, "Have you removed Blck? 1 Yes 2 No". This question will be asked for ALL 4 colors in sequence, regardless if the color was replaced. If "1 Yes" is NOT selected for the color(s) that was replaced, the LCD will return to "Ink Empty". Do the following to clear the message:
Open the unit by pulling the top of the control panel cover toward you and lift the top cover up toward the back of the unit (you can use the plastic paper guides to lift).
After 15 seconds, re-close the top cover and then re-close the control panel cover.
The LCD will then display Have you removed Blck? 1 Yes 2 No. The LCD will display this question for ALL 4 colors (not just the ones replaced). BE SURE to select 1 YES for each ink cartridge that was replaced. If 1 Yes is selected, the LCD will then display Change to new (color)? 1 Yes 2 No. Again, BE SURE to select 1 YES.
"Change to new (color)?" will only appear if 1 Yes is selected for "Have you removed (color)?" If 2 NO is selected for the "removed" question, the LCD will then move on to the question for the next color.
After all the correct selections are made, the machine will then go into a cleaning. Once the cleaning is complete, the LCD will return to date and time.
If you still have the same problem, contact Brother Customer Service or the Brother authorized dealer near you.
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