Model discontinued. This page is no longer updated.

MFC-9420CN

FAQs & Troubleshooting

FAQs & Troubleshooting

How do I clear paper jams?

If paper jams inside the machine, the machine will stop. One of the following LCD messages will appear to tell you where to find the jammed paper.


  • "JAM A1" : Paper jam in the standard paper tray (TRAY1).
  • "JAM A2" : Paper jam in the optional lower tray (TRAY2).
  • "JAM B" : Paper jam inside the machine.
  • "JAM C" : Paper jam where the paper comes out of the machine.

  • Do not touch the toner surface of the jammed paper. It might stain your hands or clothes.

  • Remove the jammed paper carefully to prevent spreading toner.

  • Take care not to stain your hands and clothes. Wash toner stains immediately with cold water.

  • Never touch the transfer roller.

  • If the paper in the paper tray is creased at the edges, paper jams can occur. To prevent this, please turn the paper over.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

MFC-9420CN

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