MFC-9320CW

FAQs & Troubleshooting

FAQs & Troubleshooting

Document Jam

The document was not inserted or fed properly, or the document scanned from the ADF was too long.
If the document is jammed, follow the steps below:

 

After removing a jammed document, check that no paper scraps are left in the machine that could cause another jam.

 


If the document is jammed in the top of the ADF unit

  1. Take out any paper from the ADF that is not jammed.
  2. Open the ADF cover.
  3. Pull the jammed document out to the left.
    jammed in the top of the ADF unit
  4. Close the ADF cover.
  5. Press Stop/Exit.

 

If the document is jammed under the document cover

  1. Take out any paper from the ADF that is not jammed.
  2. Lift the document cover.
  3. Pull the jammed document out to the right.
    jammed under the document cover
  4. Close the document cover.
  5. Press Stop/Exit.

 

If the document is jammed at the output tray

  1. Take out any paper from the ADF that is not jammed.
  2. Pull the jammed document out to the right.
    jammed at the output tray
  3. Press Stop/Exit.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

MFC-9120CN, MFC-9320CW

Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.