This issue may be caused by incorrect settings.

Please try the steps below to solve the issue.

1. Check if the paper you want to use for printing copies is in the paper tray you are printing from.
   You can use MP Tray, Tray 1 or Tray 2*.
   * The availability of Tray 2 varies depending on your model.
   
   
2. Check if the appropriate paper size for the paper tray you are printing from (MP Tray, Tray 1 or Tray 2*) is chosen in the Paper Size setting.
   * The availability of Tray 2 varies depending on your model.
   
   
   1. On the control panel of the machine, press MENU and choose General Setup => Paper => Paper Size.
   2. Press OK.
   3. Press the UP OR DOWN ARROW key to choose the paper tray you are printing from.
      You can choose MP Tray, Tray#1 or Tray#2**.
      ** Tray#2 appears only if the optional tray is available and installed to your machine.
   4. Press OK.
   5. Press the UP OR DOWN ARROW key to choose the paper size for the paper tray you are printing from.
      You can choose A4, Letter, Legal*3, Executive, A5 L, A6, B5, B6, Folio***.
      *** The availability of different paper sizes varies depending on the region and country.
   6. Press OK.
   7. Press STOP/EXIT.
       
3. Check if the paper tray you are using is chosen in Tray Use setting.
   
   
   1. On the control panel of the machine, press MENU and choose General Setup => Tray Use => Copy.
   2. Press OK.
   3. Press the UP OR DOWN ARROW key to choose the paper tray you are using.
      You can choose MP Only, Tray#1 Only or Tray#2 Only*±.
      *± Tray#2 appears only if the optional tray is available and installed to your machine.
   4. Press OK.
   5. Press STOP/EXIT.
   6. Do one of the following:
      
      
      • If you are making a reduced or enlarged size copy from the scanner glass, go to STEP 4.
      • If you are making a regular size copy from the scanner glass, go to STEP 5.
        
        
4. Check if the setting for a reduced or enlarged size copy is set properly.
   
   
   

   For models with FAX functions:

   1. On the control panel of the machine, press COPY.
   2. On the control panel of the machine, press ENLARGE/ REDUCE.
   3. Press the UP OR DOWN ARROW key to choose the reduction or increase ratio.
   4. Press OK.
      
      

   If you choose Custom (25-400%), enter the reduction ratio by using the dial pad. Press OK.
   E.g. To enter 80%, press 8 0.
   

   
   

   For models without FAX functions:
   

   1. On the control panel, press ENLARGE/ REDUCE.
   2. Press the UP OR DOWN ARROW key to choose the reduction or increase ratio.
   3. Press OK.
      
      

   If you choose Custom (25-400%), enter the reduction ratio by using the dial pad. Press OK.
   E.g. To enter 80%, press 8 0.
   

   
   
5. Make another copy.
   
   
   1. Lift the document cover.
   2. Using the document guidelines on the left and top, place the document in the upper left hand corner with the document face down on the scanner glass.
      
      NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.
      
      
      
      
      
   3. Close the document cover.
   4. Use the dial pad or numeric key to enter the number of copies (up to 99).
   5. Press START.