MFC-J5740DW

Veelgestelde vragen en probleemoplossing

Veelgestelde vragen en probleemoplossing

Telephone Line Interference/VoIP.

If you are having issues sending or receiving a fax due to possible interference on the telephone line or if you are using a VoIP system, we recommend changing the modem speed to minimise errors in fax operations.

 

  1. Press Settings(Settings) > All Settings > Initial Setup > Compatibility.
     
  2. Press the option you want.
     
    • Basic(for VoIP) reduces the modem speed to 9,600 bps and turns off color fax receiving(*) and Error Correction Mode (ECM), except for color fax-sending(*). Unless interference is a recurring issue on your telephone line, you may prefer use it only when needed. 
      To improve compatibility with most VoIP services, Brother recommends changing the compatibility setting to Basic(for VoIP).
      *: Available only for Brother machines with color fax function
       
    • Normal sets the modem speed at 14,400 bps.
       
    • High set the modem speed at 33,600 bps.
  3. Press Home(Home).
  • VoIP (Voice over IP) is a type of phone system that uses an Internet connection, rather than a traditional phone line.
  • (For some coutries)
    Brother does not recommend the use of a VoIP line. VoIP limitations in general can cause some functions of the fax machine not to work correctly.

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MFC-J5740DW, MFC-J5945DW, MFC-J5955DW, MFC-J6540DW(E), MFC-J6940DW, MFC-J6945DW, MFC-J6947DW, MFC-J6955DW, MFC-J6957DW, MFC-J6959DW

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