MFC-L5700DW

Preguntas frecuentes y Solución de problemas

Preguntas frecuentes y Solución de problemas

The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.

Please check the following points.

Check 1
If you scanned using the Brother iPrint&Scan application, the version must be 1.07 or later. Confirm your Brother iPrint&Scan application is the latest version. If it is not the latest version, update the application for the Android™ mobile device and try scanning again.

Check 2
Did you scan the documents using your Brother machine? Brother Image Viewer will only view and edit documents that were scanned by a Brother machine. Also the file formats Brother Image Viewer supports are JPEG and PDF *1.
*1: Secure PDF files, signed PDF files, the PDF/A file format are not supported.

Check 3
The memory where the scanned data is saved might not be recognized.

 

  • If the USB cable is connected to Android™ mobile device, disconnect the USB cable.
  • If the SD card is inserted into Android™ mobile device, remove the SD card once and then insert it into the device again.

 

If the issue is not resolved, turn the power of Android™ mobile device OFF and then turn it ON again.

 

¿Ha revisado los manuales?

Si necesita asistencia, contáctese con el servicio al cliente de Brother:

Modelos relacionados

ADS-1000W, ADS-1500W, ADS-2000, ADS-2000e, ADS-2400N, ADS-2800W, ADS-3000N, ADS-3600W, DCP-1617NW, DCP-375CW, DCP-395CN, DCP-585CW, DCP-8065DN, DCP-8080DN, DCP-8085DN, DCP-9020CDN, DCP-9040CN, DCP-9045CDN, DCP-J105, DCP-J140W, DCP-J152W, DCP-L2540DW, DCP-L2551DW, DCP-L5500DN, DCP-L5600DN, DCP-L5650DN, DCP-L6600DW, DCP-T500W, DCP-T510W, DCP-T700W, DCP-T710W, MFC-255CW, MFC-295CN, MFC-490CW, MFC-495CW, MFC-5490CN, MFC-5890CN, MFC-5895CW, MFC-6490CW, MFC-6890CDW, MFC-7840W, MFC-7860DW, MFC-790CW, MFC-795CW, MFC-8460N, MFC-8480DN, MFC-8710DW, MFC-8860DN, MFC-8870DW, MFC-8890DW, MFC-8910DW, MFC-8950DW, MFC-9010CN, MFC-9120CN, MFC-9125CN, MFC-9130CW, MFC-9320CW, MFC-9325CW, MFC-9330CDW, MFC-9440CN, MFC-9450CDN, MFC-9460CDN, MFC-9560CDW, MFC-9840CDW, MFC-990CW, MFC-9970CDW, MFC-J200, MFC-J265W, MFC-J270W, MFC-J280W, MFC-J285DW, MFC-J410W, MFC-J415W, MFC-J430W, MFC-J4310DW, MFC-J4420DW, MFC-J4510DW, MFC-J4620DW, MFC-J470DW, MFC-J4710DW, MFC-J497DW, MFC-J5330DW, MFC-J5620DW, MFC-J5910DW, MFC-J615W, MFC-J625DW, MFC-J630W, MFC-J6510DW, MFC-J6530DW, MFC-J6710DW, MFC-J6720DW, MFC-J6730DW, MFC-J6910DW, MFC-J6920DW, MFC-J6930DW, MFC-J6935DW, MFC-J825DW, MFC-J870DW, MFC-L2700DW, MFC-L2710DW, MFC-L2720DW, MFC-L2740DW, MFC-L2750DW(XL), MFC-L5700DW, MFC-L5800DW, MFC-L5850DW, MFC-L5900DW, MFC-L6700DW, MFC-L6750DW, MFC-L6800DW, MFC-L6900DW, MFC-L8610CDW, MFC-L8850CDW, MFC-L8900CDW, MFC-L9550CDW, MFC-L9570CDW, MFC-T800W, MFC-T910DW

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