Modelo descatalogado. Esta página ya no se actualizará.

MFC-8840D

Preguntas frecuentes y Solución de problemas

Preguntas frecuentes y Solución de problemas

When scanning to OCR from PaperPort® 9.0SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows® XP Service Pack 2 (SP2) installed.  What should I do?

This error message appears because Windows® XP SP2 does not support the default file type for the Scan to OCR function.  In order to correct this issue, you need to change the settings of your computer.  Please follow the instructions below:

 


This process requires the user to logon as as administrator or as a user with administrator privileges.

  1. Click START -> CONTROL PANEL.
  2. Windows® XP Classic View
    Double click the System icon.

    Windows® XP Category View
    Click Performance and Maintenance and click System.

  3. Click the Advanced tab and under Performance click the Settings button.
  4. Click the Data Execution Prevention tab and select Turn on DEP for all programs and services except those I select:.
  5. Click Add.

  1. Go to Local Disk(C:) and double click Program Files. Then, double click ScanSoft, PaperPort, PaperPort (.exe may appear as the file extension).

  1. Click OPEN. You will return to the Data Execution Prevention tab and "PaperPort" will now appear in the box. Verify it is selected with a check mark next to it.
  2. Click OK.
  3. Restart your computer.

After your computer restarts, the issue should be resolved.

¿Ha revisado los manuales?

Si necesita asistencia, contáctese con el servicio al cliente de Brother:

Comentarios sobre el contenido

Para ayudarnos a mejorar el soporte, bríndenos sus comentarios a continuación.

Paso 1: ¿Cómo lo ayudó la información en esta página?

Paso 2: ¿Quiere agregar otros comentarios?

Observe que este formulario solo se utiliza para comentarios.