FAQs & Troubleshooting

FAQs & Troubleshooting

The "Scan to PC" LED indication is on or kind of zebra stripe appears on the machine's display when the machine is turned on.

For models with LED indication:

Scan to PC LED

For the models with the Touchscreen:


Scan to PC Touchscreen

This issue occurs if the machine's power source is shut down while the firmware is updated.
Update your machine's firmware again by firmware update tool.
Please note the steps below to update the firmware.


If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

ADS-2400N, ADS-2800W, ADS-3000N, ADS-3600W

Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: €Are there any comments you would like to add?

Please note this form is used for feedback only.