FAQs & Troubleshooting

FAQs & Troubleshooting

The error message "Incorrect PIN" appears and I cannot scan data to the Network (Scan to Network) or SharePoint (Scan to SharePoint).

Incorrect PIN


Make sure you entered the correct PIN code. If this issue occurs even after you enter the correct PIN code, update your machine's firmware to the latest version.
> Click here to download the Firmware Update Tool and see more information in the Downloads section to update the firmware.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

ADS-2800W, ADS-3600W

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