MFC-297C

FAQs & Troubleshooting

FAQs & Troubleshooting

Install the built-in drivers (For Windows 8 and Windows 10)

The built-in drivers support the basic functions of your Brother machine.
> Click here to see details of the supported functions by the built-in drivers.

 

NOTE: Illustrations shown below are from a representative operating system, and may differ from your operating system.

 

The installation steps of the built-in drivers are different depending on the connection method.

Note that an Internet connection is required to install the built-in drivers.
If the computer is not connected to the Internet, the built-in driver may not be installed properly.

The built-in drivers you can install via USB connection support printing and scanning*1 functions.
(*1 The functions available vary depending on your Brother machine.)


To install the drivers, connect the Brother machine to your PC with a USB cable. The built-in drivers will be installed automatically.

If the driver does not install automatically, check the following solutions that may be applicable for your case.

  • Connect the Brother machine and your computer directly.
    Do not use a USB hub to connect between the machine and your computer (as this can cause non recognition issues).
  • Reconnect the USB cable between the Brother machine and your computer.
  • Turn the Brother machine power off and on (unplug machine from mains supply and plug back in).

Device Setup

 

Functions supported in the built-in drivers (For Windows 8 and Windows 10)

The Windows 8 and Windows 10 built-in drivers support the basic functions as described below. Click the product category of your Brother machine to see more details.

Printers
Printing
via USB via Network
Check -

Laser Multifunction Machines / Laser FAX Machines
Printing Scanning PC-FAX
via USB via Network via USB via Network
Check - Check *1 - -

Note:

*1: Available only for Brother machines with scanning function.


Inkjet Multifunction Machines / Inkjet FAX Machines
Printing Scanning PC-FAX Removable Disk
via USB via Network via USB via Network
Check - Check *1 - - Check *2

Note:

*1: Available only for Brother machines with scanning function.

*2: Supported Brother machines only.
 

Document Scanners
Scanning
via USB via Network
Check -

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DCP-115C, DCP-117C, DCP-120C, DCP-130C, DCP-135C, DCP-145C, DCP-150C, DCP-1510, DCP-1512, DCP-163C, DCP-165C, DCP-167C, DCP-195C, DCP-197C, DCP-330C, DCP-350C, DCP-357C, DCP-385C, DCP-4020C, DCP-7010L, DCP-7030, DCP-7055, DCP-7060D, DCP-8070D, DCP-J125, DCP-L2500D, DCP-L2510D, FAX-1820C, FAX-1840C, FAX-2440C, FAX-2840, FAX-2920, FAX-2940, HL-1110, HL-1112, HL-2035, HL-2130, HL-2132, HL-2140, HL-2240, HL-2240D, HL-5340D, HL-5440D, HL-L2300D, HL-L2310D, HL-L5000D, MFC-1810, MFC-215C, MFC-235C, MFC-240C, MFC-250C, MFC-260C, MFC-290C, MFC-297C, MFC-3360C, MFC-580, MFC-590, MFC-7320, MFC-9760, MFC-J410

Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.