FAQs & Troubleshooting

FAQs & Troubleshooting

Paper is Jammed in the Mailbox Unit

If the machine's control panel or the Status Monitor indicates that there is a jam in the Mailbox unit, follow these steps:
  1. Pull the jammed paper out of the Mailbox bin indicated on the LCD.
  2. If the error continues, open the Mailbox's back cover.
  3. Pull the jammed paper out of the Mailbox unit.
  4. Close the Mailbox's back cover until it locks in the closed position.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

HL-L6300DW(T), HL-L6400DW(T), HL-L6450DW

Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: €Are there any comments you would like to add?

Please note this form is used for feedback only.