FAQs & Troubleshooting

FAQs & Troubleshooting

Jam Duplex

Please follow the steps below to clear the message "Jam Duplex".

NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.

  1. Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine.

  2. Pull the paper tray completely out of the machine.

    Paper Tray

  3. Open the back cover.

    open back cover

  4. Using both hands, gently pull the jammed paper out of the back of the machine.

    pull out paper

  5. Close the back cover.

  6. Pull the duplex tray completely out of the machine.

    pull duplex tray

  7. Pull the jammed paper out of the machine or out of the duplex tray.

    pull out paper

  8. Make sure that the jammed paper does not remain under the machine from static electricity.

    paper does not remain

  9. Put the duplex tray back into the machine.

  10. Put the paper tray firmly back in the machine.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

HL-5440D, HL-5450DN, HL-5450DNT, HL-5470DW, HL-6180DW, HL-6180DWT

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