FAQs & Troubleshooting

Please follow the steps below to clear the message "Jam Duplex".

NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.

1. Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine.

2. Pull the paper tray completely out of the machine.
   
   

   
   
   

3. Open the back cover.
   
   

   
   
   

4. Using both hands, gently pull the jammed paper out of the back of the machine.
   
   

   
   
   

5. Close the back cover.

6. Pull the duplex tray completely out of the machine.
   
   

   
   
   

7. Pull the jammed paper out of the machine or out of the duplex tray.
   
   

   
   
   

8. Make sure that the jammed paper does not remain under the machine from static electricity.
   
   

   
   
   

9. Put the duplex tray back into the machine.

10. Put the paper tray firmly back in the machine.