If the machine does not respond when a memory (media) card  is inserted in one of the media slots follow the instructions listed below:

1. Remove the memory (media) card  from the machine.
    
2. Verify that the date and time are displayed on the Touchscreen. If the Touchscreen displays an error message, refer to "FAQs & Troubleshooting" for information on the error message you are receiving. 
    
3. Verify the memory (media) card you are using is supported by your Brother machine. Refer to the Online User's Guide for your machine about acceptable cards.
   > The latest Online User's Guide is available in the Manuals section.
    
4. Verify all other media slots or USB flash drive are empty. The Brother machine can read only one memory (media) card or USB flash drive at a time. Remove the memory card(s) or USB flash drive that you are not using.
    
5. Verify the memory (media) card or USB flash driver  folder structure.

    

   • The image file extension must be .JPG (Other image file extensions like .JPEG, .TIF, .GIF and so on will not be recognized).
   • Direct photo printing must be performed separately from photo printing operations using the computer.
     (Simultaneous operation is not available.)
   • The machine can read up to 999 files (including the folder inside media) on the memory (media) card or USB flash drive.
   • (Memory card users)
     Your machine is designed to read memory cards that have been formatted by a digital camera.
     When a digital camera formats a memory card, it creates a special folder into which it copies image data. If you must use your computer to modify the image data stored on a memory card, we recommend that you do not modify the folder structure created by the digital camera. When saving new or modified image files to the memory card, we also recommend you use the same folder your digital camera uses. If the data is not saved to the same folder, the machine may not be able to read the file or print the image.
   • (USB flash drive users)
     Your machine supports USB flash drives that have been formatted by Windows.
   • Remove and reinstall the memory (media) card or USB flash drive.

    

6. If the issue continues, remove the card again.
    
7. Unplug the AC power cord and reconnect it.
    
8. Reinstall the memory (media) card or USB flash drive.

If you still have the same issue, contact Brother Customer Service from the "Contact Us" section.