PDS-6000F
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Preguntas frecuentes y Solución de problemas |
My scanner is connected but it will not feed my document or do anything else.
Follow the steps below to resolve the issue:
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Your document is not set correctly.
Insert your document until you feel the top edge of the document touch the inside of your scanner.
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Your document is too thin or too thick.
Check that your document is acceptable.
> Click here to see detail of suitable document.
If your document is not the issue:
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Confirm that the USB cable connecting your scanner to your computer is connected correctly.
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Re-install the scanner driver from Brother's installation DVD-ROM.
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Paper dust has accumulated on the surface of the rollers.
Clean the rollers.
> Click here to see how to clean the rollers.
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Too many documents are loaded in the ADF at a time.
Make sure your document is acceptable for the machine.
> Click here to see detail of suitable document.
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There are foreign objects in the ADF.
Remove any foreign objects or ripped paper from the ADF.
En el caso de que no haya obtenido una respuesta a su pregunta, compruebe las preguntas frecuentes adicionales.
¿Ha consultado los manuales?
En el caso de que necesite ayuda adicional, póngase en contacto con el servicio de atención al cliente de Brother:
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