MFC-J4710DW
 |
Preguntas frecuentes y Solución de problemas |
I'm having problems sending faxes to one particular number.
- If you are having problems sending faxes to all recipients, click here.
- (Only available for some countries.)
If you are only having problems sending faxes outside your area code, make sure you have long-distance service on your telephone line. If you do not have long-distance service, you will not be able to send long-distance faxes.
- If you are having a problem sending a fax to one particular number, follow these instructions:
SECTION A:
Verify if the number is a working fax number.
- Press Fax and Hook or pick up the handset of an external telephone.
* If Fax Preview is set to on, press Sending Faxes after press Fax above.
- Dial the number.
- Do one of the following:
- If the number does not answer with fax tones, it is not a working fax number.
- If the number answers with fax tones, follow these steps:
- Press Hook again or hang up the extension phone.
- Go to SECTION B.
- Press Hook again or hang up the extension phone.
- Press Fax and Hook or pick up the handset of an external telephone.
SECTION B:
Adjust the Brother machine's Compatibility setting. This adjusts the Brother machine's sensitivity to interference on the phone line by lowering its transmission speed:
- Press
(Settings).
- Press All Settings.
- Swipe up or down, or press the Up or Down arrow key to display Initial Setup.
- Press Initial Setup.
- Swipe up or down, or press the Up or Down arrow key to display Compatibility.
- Press Compatibility.
- Press Normal.
- Press
(Home).
- Try to send a fax to the "problem" fax number. Click here to see how to send a fax (see the step2 section)
- If the fax is successful, the problem is solved.
- If the fax is not received, the problem is not the Brother machine.
There are several reasons you may be having a problem sending to that specific number. There may be a problem with the recipient's phone line or fax machine.
We recommend you contact the receiving party for additional information.
- If the fax is successful, the problem is solved.
En el caso de que no haya obtenido una respuesta a su pregunta, compruebe las preguntas frecuentes adicionales.
En el caso de que necesite ayuda adicional, póngase en contacto con el servicio de atención al cliente de Brother:
Comentarios sobre el contenido
Con el fin de mejorar nuestro servicio de asistencia, facilite sus comentarios a continuación.
