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Preguntas frecuentes y Solución de problemas

Preguntas frecuentes y Solución de problemas

Can I still receive a fax if I accidentally answer it on an extension or external telephone?

If you mistakenly answer an incoming fax before the Brother machine does, you can still receive the fax.


If you answer a call on an extension telephone and hear a beep every 3 seconds—indicating an automatic fax, or silence—indicating a manual fax, follow these steps to receive the fax:

  1. Press *, 5, 1 on the telephone's dial pad.

  2. Wait until you hear your Brother machine's receiving tones (chirping sounds).

  3. Hang up the telephone's handset. Your Brother machine will receive the fax.

If you answer a call on an external telephone connected to your Brother machine's EXT jack and hear a beep every 3 seconds—indicating an automatic fax, or silence—indicating a manual fax, follow these steps to receive the fax:
  1. Press Fax Start and choosing Receive.

  2. Wait until you hear your Brother machine's receiving tones (chirping sounds).

  3. Hang up the telephone's handset. Your Brother machine will receive the fax.

If your Brother machine's Easy Receive or Fax Detect function is on, then you do not have to press Fax Start to receive a fax. Simply wait until you hear your Brother machine's receiving tones, hang up the telephone's handset, and your machine should receive the incoming fax automatically.

En el caso de que no haya obtenido una respuesta a su pregunta, compruebe las preguntas frecuentes adicionales.

¿Ha consultado los manuales?

En el caso de que necesite ayuda adicional, póngase en contacto con el servicio de atención al cliente de Brother:

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