MFC-9340CDW
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Preguntas frecuentes y Solución de problemas |
Toner scatter or toner stain
Check the following points to solve the problem:
- To get the best print quality, we suggest using the recommended paper. Check that you are using paper that meets our specifications. Click here to see details of the recommended paper.
- The drum units or toner cartridges may not be installed correctly. Check that the drum units or toner cartridges are installed correctly.
- Click here to see how to install the drum unit.
- Click here to see how to install the toner cartridges.
- Check the machine's environment. Conditions such as high humidity and high temperatures may cause this print quality problem.
Temperature: 10ºC to 32.5ºC (50ºF to 90.5ºF)
Humidity: 20% to 80% (without condensation)
- The toner cartridge may be damaged. Install a new toner cartridge as follow:
- Click here to print the chart. [11KB/ PDF]
- Compare your printed document with the printed chart to identify the color causing the problem.
- Replace the toner cartridge of the color. Click here to see how to replace the toner cartridge.
- The drum unit may be damaged. Identify the color causing the problem by using the chart printed in Step 4, and install a new drum unit of the color. Click here to see how to replace the drum unit.
En el caso de que no haya obtenido una respuesta a su pregunta, compruebe las preguntas frecuentes adicionales.
En el caso de que necesite ayuda adicional, póngase en contacto con el servicio de atención al cliente de Brother:
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