MFC-8370DN

Ofte stillede spørgsmål og fejlfinding

Ofte stillede spørgsmål og fejlfinding

Mine udskrevne dokumenter er ufuldstændige, eller der vises en blå skærm, når jeg udskriver eller bruger PC-FAX, efter en Windows 10-opdatering (marts 2021)

Visse Windows 10-opdateringer, der blev distribueret af Microsoft i marts 2021, kan forårsage følgende problemer::

 

  • Dele af dine udskrevne dokumenter eller PC-FAX-jobs mangler
  • En blå skærm vises på din computerskærm, når du prøver at udskrive

For at være i stand til at udskrive igen og bruge PC-FAX på din Brother-maskine, skal du klikke på opdateringslinket KBXXXXXX til din Windows 10-version for at downloade den korrekte patchfil leveret af Microsoft ™:

Windows 10 Version Opdateringsversion
2004 2004 KB5000802
20H2 KB5000802
1909 KB5000808
1903 KB5000808
1809 1809 KB5000822
1803 KB5000809

 


For at kontrollere din Windows 10-version skal du klikke på Start > Indstillinger > Opdatering og sikkerhed > Se opdateringshistorik.

Har du læst andre ofte stillede spørgsmål, hvis dit spørgsmål ikke blev besvaret?

Har du set i manualerne?

Kontakt Brother Support, hvis du har brug for yderligere hjælp:

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