Check the following points to resolve the issue:

• Make sure the paper or other print media is loaded correctly in the paper tray and the guides are not too tight or too loose against the paper stack.
• Set the paper guides correctly.
• The paper tray may be too full.
• Check the paper type and quality.
  > Click here to see what kind of paper you can use.
• Check for loose objects such as torn paper inside the machine.
• (For automatic 2-sided printing models)
  If the issue only occurs during 2-sided printing, check for torn paper in the 2-sided tray, verify the 2-sided tray is inserted completely and the back cover is closed completely.