I still receive the error message "Paper Jam" after I removed the jammed paper.
To clear the error message Paper Jam after you removed the jammed paper, please open and close the scanner cover.
If you still receive the error message, a small piece of paper may be stuck inside your Brother machine.
Follow the steps below to use the Maintenance Sheet included with your machine to clear the paper jam.
Press Yes on the Touchscreen to return to the Home screen.
Press (Settings) > Maintenance > Remove Paper Scraps.
Read the information on the Touchscreen and then press Next to confirm it.
Open the manual feed slot cover.
Load the Maintenance Sheet (included with your Brother machine) in Landscape position in the manual feed slot. Push the Maintenance Sheet in until the feed rollers grab it.
Landscape orientation
If you cannot find the Maintenance Sheet, you can use one sheet of A4 or Letter paper such as glossy paper.
Press Start on the Touchscreen.
Follow the instructions on the Touchscreen.
If the jammed paper is removed, the machine will restart printing or go back to the Home position.
(Settings) > Maintenance > Remove Paper Scraps.
