When I print a document with fast mode, the printing is shifted too high on the paper.

Powder from the paper may build up on the surface of the paper pick-up roller. This may cause the paper to slip as it is picked from the tray. To resolve this issue follow the steps below:

  • Clean the paper pick-up roller

    Click here to see how to clean the paper pick-up roller.

  • Flip the paper in the paper tray


    If you are using paper that has a coating on one side (ex. Photo Paper) skip this step.


    1. Take the paper out of the tray and fan the stack of paper well.

    2. Install the paper into the paper tray with the other side of paper face up.

    3. Put the paper tray firmly back in the machine.

    4. Start printing again.

If you still have an issue after performing the previous steps Brother recommends printing your document at a higher resolution (increased resolutions will print your document at slower speeds).

Si vous n'avez pas obtenu de réponse satisfaisante à votre question, avez-vous vérifié d'autres FAQ?

Avez-vous consulté les manuels?

Pour toute assistance supplémentaire, contactez le service clientèle de Brother:

Modèles apparentés

DCP-J562DW, MFC-J480DW, MFC-J6520DW, MFC-J6720DW, MFC-J6920DW, MFC-J6925DW

Commentaires sur le contenu

Merci d'indiquer vos commentaires ci-dessous. Ils nous aideront à améliorer notre support.

Étape 1: Comment qualifieriez-vous les informations figurant sur cette page?

Étape 2: Y a-t-il des commentaires que vous voudriez ajouter?

Ce formulaire a pour seul but de nous faire part de vos commentaires.