To solve this problem and be able to print again, follow the recommendations below:

 

 

1. Проверете дали вашето Brother устройство е налиния и е готово за печат.

 

Проверете дали захранването на устройството е включено.

If the machine's screen is blank The machine is not turned on or is in Sleep Mode.   Press any button on the machine to see if it wakes from Sleep Mode. Ако не е, проверете дали е включено в работещ контакт и ключовете за захранването са на позиция ВКЛЮЧЕНО. If the machine is unresponsive even though you tried to turn it on and off, contact your Brother dealer.

 

1.2 Make sure your Brother machine's screen displays no errors

If the machine's screen is displaying printing errors Printing errors, such as “Paper Jam” or “Ink/Toner Empty”, may not allow you to print. Clear them first and then try to print. Check the LCD for any instructions that may help you clear the error. For more information about error messages, go to the Manuals section За повече подробности вж. Ръководството за потребителя.

 

 

УВЕРЕТЕ СЕ, ЧЕ ВАШЕТО BROTHER УСТРОЙСТВО Е ЗАДАДЕНО КАТО ПРИНТЕР ПО-ПОДРАЗБИРАНЕ

УВЕРЕТЕ СЕ, ЧЕ ВАШЕТО BROTHER УСТРОЙСТВО Е ЗАДАДЕНО КАТО ПРИНТЕР ПО-ПОДРАЗБИРАНЕ

 

*Windows 2000:

1. Натиснете Start.
2. Type "Control Panel", and then press the Enter key.
3. Натиснете Start => Devices and Printers.

*Windows 2000:

1. Отворете Control Panel.
   Натиснете тук за да видите как да деактивирате защитната стена.
2. Натиснете Start => Control Panel => Hardware and Sound (Хардуер и Звук) => Devices and Printers (Устройства и Принтери).

*Windows 2000:

Натиснете Start => Devices and Printers.

 

Ако вашето Brother устройство не е избрано, десен бутон върхи иконата му и изберете Задай като принтер по-подразбиране (Set as default printer).

 

 

 

Проверете стауса на принтера.

To check your Brother machine's status, hover your mouse pointer over its icon and wait for the information pop-up to appear.

Ако статуса на принтера е Offline:"		Ако статуса на принтера е Пауза:"
Right-click your Brother machine's icon and select See what's printing > Printer > Use Printer Offline (Make sure no check mark appears next to this setting.) If Use Printer Offline is greyed out, click Open As Administrator. Въведете администраторска парола и натиснете OK.		Right-click your Brother machine's icon and select See what's printing > Printer > Pause Printing (Make sure no check mark appears next to this setting.) If Pause Printing is greyed out, click Open As Administrator. Въведете администраторска парола и натиснете OK.

Ако статуса на принтера е Offline: 

 

When you have completed the checks in this section, try to print.

 

 

ИЗТРИЙТЕ ВСИЧКИ ЗАДАНИЯ ЗА ПЕЧАТ

Right-click your Brother machine's icon and select See what's printing > Printer > Cancel All Documents.

 

 

Ако Cancel All Documents (Откажете всички документи) е сиво (неактивно) както по-долу, натиснете Open As Administrator (Отвори като администратор). Въведете парола за администратор и натиснете Yes.

When you have completed the checks in this section, try to print. If you still cannot print, check your wireless connection as described in section 2.

 

 

2. Check and repair your wireless connection

УВЕРЕТЕ СЕ, ЧЕ ВАШЕТО BROTHER УСТРОЙСТВО Е ЗАДАДЕНО КАТО ПРИНТЕР ПО-ПОДРАЗБИРАНЕ

 

• The network connection between your computer or mobile device and the wireless router may be unavailable or set up incorrectly.
• The wireless router/access point may be located too far from your Brother machine.
• If you replaced your wireless router or access point, or changed its settings, reconnect your Brother machine to the new wireless router or access point.  > Click here to here to set up the wireless connection.

 

 

 2.1 Make sure your computer or mobile device is connected to the wireless network

To test the connection, you can try the following:

 

1. Visit an Internet site or send and receive emails. If you can access the Internet, but your Brother machine cannot be found over the network – go to 2.2.
2. Print the WLAN report, which will show you the status of your connection. If there are any error codes on the report, Натиснете тук за да проверите статуса на безжичната връзка от WLAN доклад..

 

2.2 Make sure the Brother machine's wireless network interface is enabled

If you cannot print wirelessly, your Brother machine's wireless network interface may be disabled. To enable the Brother machine's wireless network interface:

 

1. Натиснете Настройки.
2. Натиснете Настройки.
3. Натиснете Network.
4. Натиснете Мрежа I/F.
5. Натиснете WLAN.

When you have completed the checks in this section, try to print. If you still cannot print – go to 2.3.

 

 

2.3 Make sure that all your wireless devices are working correctly

Turn all the following devices off and then on again in the order shown in the illustration:

1		2		3
	>		>
Wireless Router/Access Point		Computer/Mobile Device		Brother Machine

 

Wait at least five minutes for your Brother machine to join the wireless network, and try to print.

If you still cannot connect, use the Network Connection Repair Tool (see 2.4 below) to diagnose and repair your wireless network connection.

 

 

2.4 Try the Network Connection Repair Tool

This tool will help you to resolve printing problems with minimal user interaction. This utility will automatically locate and update your Brother machine's IP address within your printer driver.

 

1. Go to the Downloads page, select your operating system as requested on the page, and then download the Network Connection Repair Tool from the Utilities section.
    
2. След като файлът е свален, щракнете два пъти върху сваления файл за да го разархивирате.
   Ако екрана за User Account Control (Контрол на потребителския акаунт) се покаже, натиснете Yes.)
    
3. The Network Connection Repair Tool window appears. Следвайте инструкциите на екрана. Проверете дали устройството е онлайн. If two or more Brother machines of the same model name are found, the tool can diagnose one of these machines. Turn the other machines off temporarily, and then click Retry.
   
   Try to print. If you still cannot print, set up your Brother machine again – go to 2.5.

 

Настройка на устройството

If you have carried out the above checks and connection repair, and still cannot print, try reinstalling the driver (Full Driver & Software Package).

> Click here to see how to set up your Brother machine.

If you have set up your Brother machine again and still cannot connect and print, perform additional wireless connection checks – go to 3.

 

 

3. Diagnose and solve other wireless connection issues

 

3.1 Print the Network Configuration Report and check the connection to the wireless router or access point

When your Brother machine is connected to the wireless network, check the machine's wireless connection status by printing the Network Configuration Report:

 

1. Натиснете Настройки.
2. Натиснете Настройки.
3. Натиснете Печатай док.
4. Press Network Configuration or Network Config.
5. Press OK.
   
   Your Brother machine will print the report.

 

Check the error code on the printed report.

Състояние на безжичната мрежа	Действие
Link OK	Check your computer's and Brother machine's IP address. отидете на . 3.2
Грешка)	Възстановяване на мрежовите настройки до фабричните настройки по подразбиране отидете на . 3.3

 

 

3.2 Check your computer's and Brother machine's IP address

 

Проверете IP адреса на вашето Brother устройство

 

1. To check the IP address of your computer: 
   
   Windows 10
   Click Start > Windows System then select Command Prompt.
   
   Windows 8
   1. On the Start screen, click  . If   is not on the Start screen, right-click somewhere on an empty spot, and then click All Apps from the bar.
   2. Click Command Prompt.
   Windows 7
   Click Start > All Programs > Accessories, and then select Command Prompt.
    
2. (C:\>ipconfig) и натиснете Enter.
   Преверете IP address и Subnet Mask.
   Моля уверете се, че Subnet Mask е "255.255.255.0". If your Subnet Mask is different, contact your network administrator.
   
   
    
3. Type exit and press the Enter key on your keyboard to close the Command Prompt window.
    
4. Now check the IP address of your Brother machine on the Network Configuration Report.
   
   To print the Network Configuration Report:
   1. Натиснете Настройки.
   2. Натиснете Настройки.
   3. Натиснете Печатай док.
   4. Press Network Configuration or Network Config.
   5. Press OK.
      
      Your Brother machine will print the report.
5. Check the IP address next to <IP Settings> on the printed report.
   
   
    
6. Compare your computer's and the Brother machine's IP address.
   • Make sure the addresses are the same and only the end numbers are different.For example:
     Computer: 192.168.1.2
     Brother Machine: 192.168.1.110
   • Make sure your computer and the Brother machine use different end numbers between 2 and 254.
   • Each machine or computer on your network must have a unique IP address.
   • If the IP Address on the Network Configuration Report shows 0.0.0.0, wait for at least five minutes and try to connect again.

Next, ping your Brother machine (see 3.2.2) to check if it is communicating correctly with your computer.

 

3.2.2 Ping the Brother machine

 

1. While still in the Command Prompt window, type: ping xxx.xxx.xxx.xxx.
   (Where xxx.xxx.xxx.xxx is the Brother machine's IP Address listed in the Network Configuration Report you printed.)
    
2. Намерете "Windows" клавиша на вашата клавиатура. The computer will ping or try to communicate with the Brother machine. When completed, you will receive the ping statistics.
   • If you receive replies and they are from the Brother machine's IP address (see the image below as an example), then there is communication between the computer and the Brother machine. Close the window.
     
     
      
   • If you do not receive any replies or they are not from the correct IP address, there is a communication problem between the Brother machine and the computer. За да разрешите това, следвайте стъпките по-долу:
      
     1. Make sure your computer and Brother machine are connected to the same wireless network (with the same Network Name (SSID)).
        If your computer and Brother machine are connected to different wireless networks, and you cannot resolve this, contact your router manufacturer, network administrator, or Internet service provider to troubleshoot your computer's network connection.
         
     2. Make sure no firewalls or other applications are running as they may be preventing the network connection from being established. Temporarily change the security settings on your computer to establish the connection. When finished, make sure to turn the firewall on again.
         
        • Repeat 3.2.2 after changing any settings.
        • If you still cannot ping the Brother machine, try to ping from another network-connected computer to check if the issue is specific to your computer's network connection. If so, contact your computer's manufacturer or network administrator for further support with troubleshooting your computer.
        • If you still cannot ping the Brother machine, go to 3.3 to re-establish a network connection.

 

Възстановяване на мрежовите настройки до фабричните настройки по подразбиране

> Click here to see how to reset the machine back to the factory settings.

 

 3.4 Additional checks to establish whether the router or access point is working correctly

The access restriction security settings on your wireless router or access point might be enabled. Carry out the checks recommended below and take action where necessary.

 

• Make sure any privacy separator options are disabled.
• Make sure your wireless router/access point’s channel and frequency settings are configured correctly. For more information, see your wireless router/access point documentation or contact its manufacturer.
• If there are more than two routers, the settings of your wireless routers and access points may not be configured correctly.
• If using MAC address filtering in the wireless router or access point, you need to configure the MAC address of your Brother machine.

 

 Настройка на устройството

If you have carried out the above checks and connection repair, and still cannot print, try reinstalling the driver (Full Driver & Software Package).
> Click here to see how to set up your Brother machine.