I cannot receive a color fax. Why?
Make sure the person sending the fax has a fax machine capable of sending color faxes.
If one or more of the ink cartridges are empty, the machine cannot receive a color fax. While memory is available, black and white faxes will be received into memory.
The FAX/MFC will stop all print operations such as printing copies, faxes and jobs from the PC when one or more of the ink cartridges are empty.
To help us improve our support, please provide your feedback below.