FAQs & Troubleshooting
Unable to Scan / Scan Unable
The machine has a mechanical problem. Unplug the machine from the AC power outlet (electrical socket) for several minutes and reconnect it.
If your machine has PC-FAX functions:
To prevent you from losing any important messages, we recommend transferring your faxes to your PC before turning off the power switch. Please refer to the related FAQ at the end of this page.
If the problem continues, please contact Brother Customer Service from "Contact Us".
If your question was not answered, have you checked other FAQs?
Have you checked the manuals?
If you need further assistance, please contact Brother customer service:
DCP-1510, DCP-J1100DW, FAX-2840, FAX-2950, MFC-1810, MFC-7240, MFC-J1300DW, MFC-J491DW, MFC-J5330DW, MFC-J5730DW, MFC-J5845DW, MFC-J5930DW, MFC-J5945DW, MFC-J6530DW, MFC-J6545DW, MFC-J6730DW, MFC-J6930DW, MFC-J6935DW, MFC-J6945DW, MFC-J890DW
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Error Messages Paper Feed / Paper Jam Print Scan Copy Telephone Fax Mobile Others Advanced Functions (for Administrators) Linux Product Setup Driver / Software Consumables / Paper / Accessories Cleaning Specification OS Support Information
Printer Scanner / Scan Key Tool PC-FAX / Fax-modem
Error Message on Machine's Display Error Message on Status Monitor Error Message on Computer Error Message on Mobile Device
Paper Jam Paper Feed Problem
Cannot Print (via USB / Parallel) Cannot Print (via Mobile Device) Print Quality Problem General Print Problem Print from Mobile Device Print Settings / Management Tips for Printing
Cannot Scan (via USB / Parallel) Cannot Scan (via Mobile Device) General Scan Problem Scan from Machine Scan from Mobile Device Scan from Computer (Windows) Scan from Computer (Macintosh) Scan Settings / Management Tips for Scanning
Cannot Copy Copy Quality Problem
Telephone Problem Telephone Operation Telephone Settings
Cannot Send a Fax Cannot Receive a Fax Fax Quality Problem Fax Sending Operation Fax Receiving Operation Fax Sending Operation from Computer (PC-Fax) Fax Receiving Operation with Computer (PC-Fax) Fax Settings / Management
AirPrint (iOS) Android™ Device-related Problem Brother iPrint&Scan / Mobile Connect (Android™)
Machine Setup / Settings
Installing Drivers / Software Updating Drivers / Software / Firmware Uninstalling Drivers / Software Driver / Software Settings Driver / Software tips
Product Specification Paper Specification
Windows Support Macintosh Support