FAQs & Troubleshooting

FAQs & Troubleshooting

Unable to Scan / Scan Unable

The machine has a mechanical problem. Unplug the machine from the AC power outlet (electrical socket) for several minutes and reconnect it.

If your machine has PC-FAX functions:
To prevent you from losing any important messages, we recommend transferring your faxes to your PC before turning off the power switch. Please refer to the related FAQ at the end of this page.

If the problem continues, please contact Brother Customer Service from "Contact Us".


If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DCP-1510, DCP-J1100DW, FAX-2840, FAX-2950, MFC-1810, MFC-7240, MFC-J1300DW, MFC-J491DW, MFC-J5330DW, MFC-J5730DW, MFC-J5845DW, MFC-J5930DW, MFC-J5945DW, MFC-J6530DW, MFC-J6545DW, MFC-J6730DW, MFC-J6930DW, MFC-J6935DW, MFC-J6945DW, MFC-J890DW

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