FAQs & Troubleshooting
Date: 08/09/2016 ID: faq00002739_003
Unable to Scan / Scan Unable
The machine has a mechanical problem. Unplug the machine from the AC power outlet (electrical socket) for several minutes and reconnect it.
If your machine has PC-FAX functions:
To prevent you from losing any important messages, we recommend transferring your faxes to your PC before turning off the power switch. Please refer to the related FAQ at the end of this page.
If the problem continues, please contact Brother Customer Service from "Contact Us".
DCP-1510, DCP-J1100DW, FAX-2840, FAX-2950, MFC-1810, MFC-7240, MFC-J1300DW, MFC-J491DW, MFC-J5330DW, MFC-J5730DW, MFC-J5845DW, MFC-J5930DW, MFC-J5945DW, MFC-J6530DW, MFC-J6545DW, MFC-J6730DW, MFC-J6930DW, MFC-J6935DW, MFC-J6945DW, MFC-J890DW
If you need further assistance, please contact Brother customer service:
Please note this form is used for feedback only.