DCP-9022CDW

FAQ & Fehlerbehebung

FAQ & Fehlerbehebung

I still receive the error message "Replace DrumX" or "Drum End SoonX" after I replace the drum unit with a new one.

The following error messages will continue to appear if the drum counter was not reset when you replace the drum unit with a new one.

  • Replace DrumX
  • Drum End SoonX

To clear these error messages, you need to reset the drum counter as instructed below.


If you want to clear an error message related to the toner replacement, click here to see how to clear an error message after you replaced the toner cartridge.

 

Follow the steps below to reset the drum counter.

 

Please reset the drum counter only when you replace the drum unit. If you reset the drum counter during the life of the drum unit currently being used, the remaining drum life will not be displayed accurately.

Click on the image to play the video instructions

You can see the steps with video clips.
 

  • The clip is being streamed from YouTube. (Opens in a new window.)
  • The product shown in this video may differ from the ones that you are using.
  • Video contents may change without prior notice.
  1. Press Cancel(Cancel) to interrupt the error.
  2. Press Settings(Settings).
  3. Press All Settings.
  4. Press the Up or Down arrow key to display Machine Info..
    Press Machine Info..
  5. Press Parts Life.
  6. Touch the dial pad area to light up the LEDs.
    Touch the dial pad area to light up the LEDs
  7. Press # until the machine's display message changes.
  8. Press the color of the drum unit you replaced.
  9. Press Yes.
  10. Press Home(Home).
     

Brother strongly recommends that customers use only genuine Brother drum units and/or toner cartridges Each Brother laser printer is designed to work at pre-set temperatures that are matched exactly to each of our individual toner formulations. Each individual component is designed to work with the other to ensure quality and reliability. Using non-Brother supplies may affect the hardware performance, print quality and machine reliability. The Brother limited warranty does not apply to any problem that is caused by the use of unauthorized third party drum units, toner cartridges or toner.

 


If the error message still continues to appear, please contact Brother Customer Service from "Contact Us."

Wenn Ihre Frage nicht beantwortet werden konnte, haben Sie andere FAQ geprüft?

Haben Sie in den Handbüchern nachgesehen?

Wenn Sie weitere Unterstützung benötigen, wenden Sie sich an den Brother-Kundendienst:

Relevante Modelle

DCP-9017CDW, DCP-9020CDW, DCP-9022CDW, MFC-9140CDN, MFC-9142CDN, MFC-9330CDW, MFC-9332CDW, MFC-9340CDW, MFC-9342CDW

Rückmeldung zum Inhalt

Helfen Sie uns dabei, unseren Support zu verbessern und geben Sie uns unten Ihre Rückmeldung.

Schritt 1: Wie hilfreich sind für Sie die Informationen auf dieser Seite?

Schritt 2: Möchten Sie noch ein paar Bemerkungen hinzufügen?

Bitte beachten Sie, dass dieses Formular nur für Rückmeldungen verwendet wird.