SuperGalaxie 3000/3000C/3000D/3100D

FAQs & Troubleshooting

FAQs & Troubleshooting

Sometimes I insert a memory card or floppy disk, touch the appropriate icon, and the SG3000 screen blanks out, then turns back on.
Sometimes the designs come up, but when I choose a design, the screen blanks out. Why is this?

The SUPER GALAXIE 3000 is very sensitive to stitch data.
If a design is not properly digitized, or if important portions of the design's stitch data are missing or corrupted, the machine will re-set itself.
Additionally, if there is too much data on the disk, the machine cannot process it all at one time.
In the first instance, run the design through PE-Design if possible and examine it.
If another machine, such as the SUPER GALAXIE 2100, is available, send the design to a card and place it in the embroidery machine.
Often the machines cannot display the color name of the corrupt portion of a design, and that will be an indication to you.
If you suspect there is too much data on the disk for the machine to read, place just a few of the designs onto a different floppy disk and try again.
Remember that the origin of a design may be an important issue.
You have no real knowledge of the integrity of a design downloaded free from the Internet, and even designs that you purchase from a novice digitizer can have problems.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

SuperGalaxie 3000/3000C/3000D/3100D

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