FAQs & Troubleshooting
The message Replace Parts indicates that the Separation Pad and Pick-up Roller need to be replaced with new ones.
Your machine is equipped with a scan counter. The counter automatically counts how many times the machine has scanned. When both the Separation Pad and the Pick-up Roller has been used over 50,000 times, the machine will display a message Replace Parts on the Status Monitor to remind you to replace both the Separation Pad and the Pick-up Roller.
Your Brother machine will have a problem scanning documents if you do not replace the parts.
Please follow the steps below to clear the error message.
- Replace the Separation Pad.
Click here for the instructions on how to replace the Separation Pad.
- Replace the Pick-up Roller.
Click here for the instructions on how to replace the Pick-up Roller.
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