One or more of the colour ink cartridges is empty.

While this message appears on the LCD, each operation works in the following way:

If the paper type is set to Other Glossy or Brother BP71, the machine will stop all print operations. If you unplug the machine, or take out the empty ink cartridge, you cannot use the machine until you change to a new ink cartridge.

Replace the empty ink cartridges. (See Replacing the ink cartridges.)

(For U.K. only)

BT Call Sign is set to ON. You cannot change the Receive Mode from Manual to another mode.

Set BT Call Sign to OFF. (See BT Call Sign (U.K. only).)

You installed a new ink cartridge too quickly and the machine did not detect it.

Take out the new ink cartridge and re-install it slowly until it clicks.

If you are using non Brother Original ink the machine may not detect the ink cartridge.

Replace the cartridge with a Brother Original ink cartridge. If the error message remains, contact your Brother dealer.

An ink cartridge is not installed correctly.

Take out the new ink cartridge and re-install it slowly until it clicks. (See Replacing the ink cartridges.)

One or more of the ink cartridges are empty. The machine will stop all print operations. While memory is available, black and white faxes will be stored in the memory. If a sending machine has a colour fax, the machine's ‘handshake’ will ask that the fax be sent as monochrome.

Replace the empty ink cartridges. (See Replacing the ink cartridges.)

Poor telephone line quality caused a communication error.

If the problem continues, call the telephone company and ask them to check your telephone line.

You tried to poll a fax machine that is not in Polled Waiting mode.

Check the other fax machine's polling setup.

The scanner cover is not closed completely.

Lift the scanner cover and then close it again.

The ink cartridge cover is not completely closed.

Firmly close the ink cartridge cover until it clicks.

Print data is left in the machine's memory.

Press Stop/Exit. The machine will cancel the job and clear it from the memory. Try to print again.

The other person or other person's fax machine stopped the call.

Try to send or receive again.

The document was not inserted or fed correctly, or the document scanned from the ADF was too long.

See Using the ADF.

See Document jam .

The print head is too warm.

Allow the machine to cool down.

A Hub or USB Flash memory drive with Hub has been connected to the USB direct interface.

A Hub or USB Flash memory drive with Hub are not supported. Unplug the device from the USB direct interface.

The proportions of your photo are irregular so effects could not be added.

Choose a regularly proportioned image.

The size of your photo is too small to trim.

Choose a larger image.

One or more of the ink cartridges are running out of ink. If a sending machine has a colour fax to send, your machine’s ‘handshake’ will ask that the fax be sent as black and white. If the sending machine has the ability to convert it, the colour fax will be printed at your machine as a black and white fax.

Order a new ink cartridge. You can continue printing until the LCD shows Cannot Print. (See Replacing the ink cartridges.)

The print head is too cold.

Allow the machine to warm up.

The memory card is either corrupted, incorrectly formatted, or there is a problem with the memory card.

Put the card firmly into the slot again to make sure it is in the correct position. If the error remains, check the media drive (slot) of the machine by putting in another memory card that you know is working.

The memory card or USB flash memory drive you are using already contains 999 files.

Your machine can only save to your memory card or USB flash memory drive if it contains less than 999 files. Try deleting unused files to free some space and try again.

There is no incoming call history. You did not receive calls or you have not subscribed to the Caller ID service from your telephone company.

If you want to use the Caller ID feature call your telephone company. (See Caller ID (U.K. and Ireland only).)

An ink cartridge is not installed correctly.

Take out the new ink cartridge and re-install it slowly until it clicks. (See Replacing the ink cartridges.)

The memory card or USB Flash memory drive in the media drive does not contain a .JPG file.

Put the correct memory card or USB Flash memory drive into the slot again.

The machine is out of paper or paper is not properly loaded in the paper tray.

Do one of the following:

The paper is jammed in the machine.

Remove the jammed paper by following the steps in Printer jam or paper jam (MFC-5890CN and MFC-5895CW) or Printer jam or paper jam (MFC-6490CW only).

The jam clear cover (MFC-5890CN and MFC-5895CW) or the outer rear cover or inner rear cover (MFC-6490CW) may not be closed properly.

(MFC-5890CN and MFC-5895CW)
Open the jam clear cover and then close it. Make sure the jam clear cover is closed properly.

(MFC-6490CW)
Open the outer rear cover and inner rear cover. Then close the inner rear cover and outer rear cover. Make sure they are closed properly.

The number you dialled does not answer or is busy.

Verify the number and try again.

You tried to access a One Touch or Speed Dial number that is not programmed.

Set up the One Touch or Speed Dial number. (See Storing Speed Dial numbers.)

The machine's memory is full.

Do one of the following:

The memory card or USB flash memory drive you are using does not have enough free space to scan the documents.

Delete unused files from your memory card or USB Flash memory drive to make some free space and then try again.

Paper is jammed in the machine.

(MFC-6490CW)
Open the Outer Rear Cover and Inner Rear Cover (at the back of the machine) and remove the jammed paper. (See Printer jam or paper jam (MFC-6490CW only).)

(MFC-5890CN and MFC-5895CW)
Open the Jam Clear Cover (at the back of the machine) and remove the jammed paper. (See Printer jam or paper jam (MFC-5890CN and MFC-5895CW).)

Make sure the paper length guide is adjusted to the correct paper size. Do not extend the paper tray when you load A5 or smaller size paper.

Unable to Clean XX

The machine has a mechanical problem.

—OR—

A foreign object such as a clip or ripped paper is in the machine.

Open the scanner cover and remove any foreign objects inside the machine. If the error message continues, disconnect the machine from the power for several minutes, then reconnect it. (The machine can be turned off for approximately 24 hours without losing faxes stored in the memory. See Transferring your faxes or Fax Journal report.)

The machine has a mechanical problem.

—OR—

A foreign object such as a clip or ripped paper is in the machine.

Open the scanner cover and remove any foreign objects inside the machine. If the error message continues, disconnect the machine from the power for several minutes, then reconnect it. (The machine can be turned off for approximately 24 hours without losing faxes stored in the memory. See Transferring your faxes or Fax Journal report.)

The machine has a mechanical problem.

—OR—

A foreign object such as a clip or ripped paper is in the machine.

Open the scanner cover and remove any foreign objects inside the machine. If the error message continues, disconnect the machine from the power for several minutes, then reconnect it. (The machine can be turned off for approximately 24 hours without losing faxes stored in the memory. See Transferring your faxes or Fax Journal report.)

The machine has a mechanical problem.

—OR—

A foreign object such as a clip or ripped paper is in the machine.

Open the scanner cover and remove any foreign objects inside the machine. If the error message continues, disconnect the machine from the power for several minutes, then reconnect it. (The machine can be turned off for approximately 24 hours without losing faxes stored in the memory. See Transferring your faxes or Fax Journal report.)

A broken device has been connected to the USB direct interface.

Unplug the device from the USB direct interface, then press Power Save to turn the machine off and then on again.

A USB device or USB Flash memory drive that is not supported has been connected to the USB direct interface.

(For more information, visit us at http://solutions.brother.com.)

Unplug the device from the USB direct interface.

Paper is not the correct size.

(MFC-5890CN and MFC-5895CW)
Check that the machine’s Paper Size setting matches the size of paper in the tray. (See Paper Size.)

(MFC-6490CW)
Make sure the machine’s Paper Size setting matches the size of paper in the tray. (See Paper Size and Type (MFC-6490CW only).)
Also, check that the machine is set to use the tray with the paper size you want. (See Tray use in Copy mode (MFC-6490CW only) and Tray use in Fax mode (MFC-6490CW only).)