FAQs & Troubleshooting
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- Windows® 10 Compatibility
If you upgrade from Windows® 7 or Windows® 8.1 to Windows® 10, some features of the installed drivers and software may not work correctly. Please uninstall all drivers and software in Windows® 7 or Windows® 8.1 before upgrading to Windows® 10.
If you are not able to print or scan after upgrading to Windows® 10, reinstall the drivers by referring to the FAQ below.
> Click here to see how to reinstall the drivers.
- Click here to find possible solutions for common error messages.
- Click here to find possible solutions for print quality issues.