FAQs & Troubleshooting
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206 Results
- 1Load paper in the paper tray
- 2Replace Belt
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Replace Drum
- 5Adjust color settings by using the custom setting in the printer driver
- 6The printer status is Offline or Paused.
- 7Replace Toner
- 8Jam Rear
- 9Jam Inside
- 10What is Brother iPrint&Scan?
- 11Print both sides of paper or a booklet automatically
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13Toner Low
- 14Jam MP Tray
- 15Turn the Toner Save Mode on or off.
- 16"Offline" appears on the Status Monitor.
- 17I cannot print from my computer via USB.
- 18Jam Tray 1 / Jam Tray 2
- 19Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 20The color of your printouts is not what you expected
- 21What is the recommended paper?
- 22Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 23How to identify your Operating System (OS).
- 24I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 25I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 26Can I use AirPrint with my Brother machine?
- 27Replace PF Kit xx
- 28Can I print from and scan to iPhone, iPod touch and iPad?
- 29I cannot find some option in the Printing preferences. (For Windows)
- 30I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 31I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 32Carry out calibration to improve the color density
- 33I cannot install Brother drivers on Debian 10 or later (Linux)
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35Replace Laser
- 36Jam Duplex
- 37Install extra memory
- 38The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 39Print Unable XX
- 40Clean the drum unit
- 41No Belt Unit
- 42Size Error
- 43Drum Stop
- 44Can I use non-Brother or third party supplies with the Brother machine?
- 45I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 46My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 47I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 48Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 49Out of Memory
- 50Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.