FAQs & Troubleshooting
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211 Results
- 1Configure the Brother machine for a wireless network with a USB or network cable using the Installation CD-ROM
- 2The printer status is Offline or Paused.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4How can I configure my machine in a wireless network using SecureEasySetup™, Wi-Fi Protected Setup™ or AOSS™?
- 5Verify the Brother machine connected to the Wireless Network (For Windows)
- 6Turn the Toner Save Mode on or off.
- 7Print the Network Configuration List
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9What is Brother iPrint&Scan?
- 10How to identify your Operating System (OS).
- 11What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 12What are the differences between an 'Ad hoc mode' and 'Infrastructure mode' network?
- 13Check the IP addresses of your PC and the Brother machine
- 14Wireless Setup Assistant
- 15I get a TS error when trying to print on a wireless network.
- 16The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 17Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 18I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 19I want to use a different Port number other than 631 with Windows 2000/XP, Windows Vista and Windows Server 2003/2008 IPP. What should I do ?
- 20I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 21Reset the network settings to the factory default
- 22Cannot print after a Windows 10 update (June 2020)
- 23"Offline" appears on the Status Monitor.
- 24Print on envelopes, labels or thick paper from the Manual feed slot
- 25Print data directly from the USB flash memory drive
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27Print on plain paper or bond paper from the Manual feed slot
- 28Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 29Belt End Soon
- 30I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 31No Paper
- 32Carry out calibration to improve the color density
- 33Jam Rear
- 34Jam Inside
- 35What is the printable area per page?
- 36What is the recommended paper?
- 37Can I print from and scan to iPhone, iPod touch and iPad?
- 38Adjust color settings by using the custom setting in the printer driver
- 39I cannot print from my computer via USB.
- 40Create the file for direct printing
- 41I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 42What driver package format is supported by my Linux distribution?
- 43Protect your Brother machine against unauthorised access over the network
- 44I cannot connect my machine to the wireless network.
- 45I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 46Jam Tray 1
- 47When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 48Disable the APIPA protocol
- 49I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 50I'm having a problem with the print quality. How can I resolve it?