FAQs & Troubleshooting
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108 Results
- 1My Brother machine could not be found over the network when I installed drivers on my computer.
- 2The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 3What is Brother iPrint&Scan?
- 4The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 5The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 6Configuring frequently-used scan settings on your Brother machine.
- 7Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 8Can not scan a long document.
- 9When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 10"Multifeed detection" or "Multifeed Detection Error"
- 11Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
- 12Scan error due to length, reduce length
- 13Load Documents
- 14How can I use my NFC-enabled mobile device with the Brother NFC-enabled machine?
- 15Paper suitable for scanning
- 16Your Scanner Cannot Be Detected on the Network During Installation
- 17Configuring frequently-used scan settings on your computer.
- 18Enable the Brother machine's network interface.
- 19When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 20Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 21Unable to Scan XX
- 22Unusable Device
- 23Out of Memory
- 24I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 25When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 26Wireless setup is requesting a WPS PIN to complete the setup
- 27"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 28Wireless LAN Error Codes
- 29Reset the Scheduled maintenance counter
- 30The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 31Changing scan settings in ControlCenter.
- 32How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 33My scanned image is missing.
- 34The LCD displays an error code when I use Web icon (Brother Web Connect).
- 35I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 36Scan multiple pages into one file instead of each scan being saved as a separate file.
- 37What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 38The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 39Check the Network Name (SSID) that your machine is connected to.
- 40Card Jam
- 41Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 42Scan and save documents to the Android™ mobile devices using my Brother machine.
- 43Replace Pick up roller
- 44Duplex (two-sided) scan
- 45Can I print from or scan to Android™ Smartphone?
- 46Can I print from and scan to iPhone, iPod touch and iPad?
- 47I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address. Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore.
- 48In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 49When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 50Change the brscan5 scan settings using XSane (Linux)