FAQs & Troubleshooting
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193 Results
- 1Replace Drum
- 2Page skewed
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Manual Feed
- 5Turn the Toner Save mode on or off
- 6I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 7The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 8Set up my Brother machine to forward the received faxes to another location.
- 9Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 10Possible solutions for print quality issues
- 11My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 12I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 13Can I check the remaining life of my Brother machine's drum?
- 14Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 15Can I use voice mail on the same line as my Brother machine?
- 16Lines across the page
- 17Replace Toner
- 18Hollow print
- 19Black lines down the page
- 20The driver installation finished successfully but I cannot print. (Linux)
- 21I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 22Download a file from the "Downloads" section and save it to Windows 8 computer.
- 23I still receive the error message "Replace Drum" or "Drum Stop" after I replace the drum unit with a new one.
- 24I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 25How do I know which receive mode to select?
- 26Can I print from or scan to Android™ Smartphone?
- 27Change the printer driver settings (Windows/macOS)
- 28Cover is Open
- 29Check the firmware version.
- 30I cannot find some option in the Printing preferences. (For Windows)
- 31Can I print from and scan to iPhone, iPod touch and iPad?
- 32How do I make my copied images look sharper and more vivid? (Copy Contrast)
- 33The printer status is Offline or Paused.
- 34White spots or black spots at 94 mm (3.7 in.) intervals
- 35Jam Rear
- 36Jam Inside
- 37JAM TRAY
- 38Black toner marks across the page
- 39White lines down the page
- 40White lines, bands or ribbing across the page
- 41When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
- 42Delete the faxes stored in my Brother machine's memory.
- 43Clean the corona wire
- 44Where do I find manuals for my Brother machine?
- 45Delete print jobs from the print queue.
- 46What is Toner Continue Mode?
- 47The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 48Change or delete an existing One Touch or Speed Dial number.
- 49Unable to Scan / Scan Unable
- 50I cannot print from my computer via USB.