FAQs & Troubleshooting
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88 Results
- 1Jam Inside
- 2Replace Toner
- 3Replace Drum
- 4The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 5Jam Tray
- 6How to identify your Operating System (OS).
- 7Can I print from or scan to an Android™ Smartphone?
- 8I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 9Delete print jobs from the print queue.
- 10Can I print from or scan to an iPhone, iPod Touch or iPad?
- 11Drum End Soon
- 12Turn the Toner Save Mode on or off.
- 13"Offline" appears on the Status Monitor.
- 14The printer is not printing or prints unexpectedly.
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16The Error LED is still on or flashing after I replace the drum unit with a new one.
- 17Cartridge Error
- 18The printer status is Offline or Paused.
- 19No Paper
- 20Out of Memory
- 21What is the recommended paper?
- 22Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 23What is the difference between the toner cartridge and the drum unit?
- 24Change the printer driver settings (Windows / macOS)
- 25No Toner
- 26Drum !
- 27Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 28What do the LED indications mean?
- 29I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 30What is Toner Continue Mode?
- 31No Drum
- 32Print Unable or Print Unable XX
- 33Toner Ended
- 34Toner Low
- 35Cooling Down
- 36Can I use non-Brother or third party supplies with the Brother machine?
- 37Windows 10 Support Information
- 38I can see some steam or moisture from the vents when printing.
- 39I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 40My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 41I cannot install Brother drivers on Debian 10 (Linux)
- 42What driver package format is supported by my Linux distribution?
- 43My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 44The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 45Large characters are printed incorrectly. (Linux)
- 46I am unable to print from a client PC to a printer on a print server. (Linux)
- 47I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 48A blank page is fed from my Brother machine even though I didn't try to print or copy documents.
- 49Download a file from the "Downloads" section and save it to Windows 8 computer.
- 50Open the Control Panel (For Windows)