FAQs & Troubleshooting
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158 Results
- 1Load paper in the paper tray
- 2Replace Ink
- 3Paper Jam
- 4How do I load envelopes into my machine?
- 5Scan and save a document in PDF format (Scan to File)
- 6One or more of my colors are not printing (blank). What can I do?
- 7How do I know which side up my photo paper should be in the tray?
- 8When I make a copy the image or text is cut off.
- 9Scan multiple pages into one file instead of each scan being saved as a separate file.
- 10Can third party ink be used to refill the ink cartridges?
- 11Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 12I still receive the error message "Paper Jam" after I removed the jammed paper.
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 15The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 16Can I print from or scan to Android™ Smartphone?
- 17Print using only the black ink cartridge when the Color cartridges have run out.
- 18The edge of glossy paper is smudged.
- 19Where is the USB port on the machine?
- 20Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 21Is my Brother machine compatible with Windows Vista?
- 22When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 23When I print, the pages are smudged with ink. What should I do?
- 24The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 25Locate files scanned with ControlCenter2 (For Macintosh)
- 26How to identify your Operating System (OS).
- 27When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 28Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 29Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 30The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 31Which E-mail packages are compatible with ControlCenter3?
- 32When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 33I'm using Macintosh. What is the PreScan option used for?
- 34When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 35Download a file from the "Downloads" section and save it to Windows 8 computer.
- 36Locate files scanned with ControlCenter3 (For Windows)
- 37Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 38I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 39When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 40When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 41I cannot find some option in the Printing preferences. (For Windows)
- 42The printer status is Offline or Paused.
- 43Ink Low
- 44Where can I get FaceFilter Studio and what can I do with this application?
- 45I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 46My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 47I cannot save a file downloaded from the Brother support website (For Windows)
- 48Windows 7 Support Information
- 49How do I clear the message "Cannot Detect" from the display?
- 50The LCD displays an error code (number). What does it mean?