FAQs & Troubleshooting
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263 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 4Replace Ink
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6How to identify your Operating System (OS).
- 7How do I clear the message "Cannot Detect" from the display?
- 8I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 9Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 10When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 11Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 12Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 13I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 14How do I know which side up my photo paper should be in the tray?
- 15I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 16When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 17Load paper in the paper tray
- 18Improve poor print quality.
- 19I cannot print using my Brother machine on a wireless network (Windows)
- 20The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 21One or more of my colors are not printing (blank). What can I do?
- 22What driver package format is supported by my Linux distribution?
- 23When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 24What is Brother iPrint&Scan?
- 25Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 26Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 27Can I print from or scan to Android™ Smartphone?
- 28The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 29Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 30Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 31Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 32Download a file from the "Downloads" section and save it to Windows 8 computer.
- 33Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 34Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 35I still receive the error message "Paper Jam" after I removed the jammed paper.
- 36The printer status is Offline or Paused.
- 37My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 38Ink Low
- 39I cannot remove red-eye.
- 40Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 41How do I load envelopes into my machine?
- 42Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 43Open the Control Panel (For Windows)
- 44I cannot view documents on the bundled CD-ROM or the Brother web site from my Macintosh 10.4 system.
- 45I can print but cannot scan via network. (For Windows)
- 46When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 47I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 48I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 49Cannot print after a Windows 10 update (June 2020)
- 50I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)