FAQs & Troubleshooting
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194 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Paper Jam
- 3Can I print from or scan to Android™ Smartphone?
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 7Load paper in the paper tray
- 8Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 9Scan and save a document in PDF format (Scan to File)
- 10Replace Ink
- 11How do I load envelopes into my machine?
- 12When I print, the pages are smudged with ink. What should I do?
- 13What driver package format is supported by my Linux distribution?
- 14When I try to scan to OCR, the error message "This feature is not available because there is no OCR software installed, or your machine does not support it." appears.
- 15How to identify your Operating System (OS).
- 16Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 17Change the printer driver settings (Windows/macOS)
- 18Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 19When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 20When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 21How do I know which side up my photo paper should be in the tray?
- 22One or more of my colors are not printing (blank). What can I do?
- 23Where is the USB port on the machine?
- 24The printer status is Offline or Paused.
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 28I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 29Cover is Open
- 30When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 31"Offline" appears on the Status Monitor.
- 32How do I clear the message "Cannot Detect" from the display?
- 33Uninstall the drivers. (Mac OS X 10.5)
- 34I cannot find some option in the Printing preferences. (For Windows)
- 35The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 36Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 37I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 38Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 39I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 40"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 41I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 42I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 43ControlCenter3 displays a blank screen at startup (Windows)
- 44Delete print jobs from the print queue.
- 45Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 46Locate files scanned with ControlCenter2 (For Macintosh)
- 47Where can I find the ink cartridges for my new Brother machine?
- 48The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 49Ink Low
- 50No Paper Fed