If paper is jammed or multiple sheets of paper are fed together frequently, do the following:

• Clean the paper pick-up rollers and the separator pad of paper trays.

  See Related Information: Clean the Paper Pick-up Rollers.

• Load paper correctly in the tray.

  See Related Information: Load Paper.

• Set the correct paper size and paper type on your machine.

  See Related Information: Paper Settings.

• Set the correct paper size and paper type on your computer.

  See Related Information: Print a Document (Windows).

  See Related Information: Print Using AirPrint.

• Use the recommended paper.

  See Related Information: Using Special Paper.

  See Related Information: Recommended Print Media.