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My Machine Cannot Print over the Network

Related Models:HL‑L2405W / HL‑L2420DW / HL‑L2460DW / HL‑L2460DWXL / HL‑L2865DW
Cause Action

Your machine disconnects from the wireless network.

  • HL-L2405W/HL-L2420DW/HL-L2460DW/HL-L2460DWXL/HL-L2865DW

    1. Press Wi-Fi.

    2. Press image or image to select the Recover WLAN option, and then press OK.

    3. When your wireless device connects successfully, the machine displays Connected.

Your security software blocks your machine's access to the network.

Some security software might block access without showing a security alert dialog box even after successful installation.

To allow access, see the instructions for your security software or ask the software manufacturer.

Your Brother machine was not assigned an available IP address.

  • Confirm the IP address and the Subnet Mask.

    Verify that both the IP addresses and Subnet Masks of your computer and the Brother machine are correct and located on the same network.

    For more information about how to verify the IP address and the Subnet Mask, ask your network administrator.

  • Windows

    Confirm the IP address and the Subnet Mask using the Network Connection Repair Tool.

A failed print job is still in your computer's print queue.
  • If a failed print job is still in your computer's print queue, delete it.
  • Otherwise, select the printer icon in the following folder and cancel all documents:

    (Windows)

    1. Hold down the image key and press the image key on the computer's keyboard to launch Run.
    2. Type "control printers" in the Open: field and click OK.
      image

    • Mac:

      Click System Settings > Printers & Scanners or System Preferences > Printers & Scanners.

Your machine is not connected to the wireless network.

Print the WLAN Report to check the error code on the printed report.

See Related Information: Print the WLAN Report.

If you have checked and tried all of the above, but your machine still cannot print, uninstall the driver (Windows) and reinstall it.

Related Information
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