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Other Problems
Difficulties | Suggestions |
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The machine will not turn on. | Adverse conditions on the power connection (such as lightning or a power surge) may have triggered the machine’s internal safety mechanisms. Unplug the power cord. Wait for ten minutes, then plug in the power cord and press If the problem is not solved, press and hold |
The Brother software cannot be installed. | (Windows) If the Security Software warning appears on the computer screen during the installation, change the Security Software settings to permit the Brother product setup program or other program to run. (Mac) If you are using a firewall function of anti-spyware or antivirus security software, temporarily disable it and then install the Brother software. |