Solving print problems

Problem

Recommendation

The printer will not turn on.

•	Adverse conditions on the power connection (such as lightning or a power surge) may have triggered the printer's internal safety mechanisms. Turn the printer off and unplug the power cord. Wait for ten minutes, then plug in the power cord and turn the printer on.

The printer prints unexpectedly or it prints garbage data.

•	Make sure that the printer cable is not too long. We recommend that you use a USB cable that is no longer than 2 meters (6.5 feet).
•	Make sure that the printer cable is not damaged or broken.
•	If you are using an interface-switching device, remove it. Connect your computer directly to your printer, and then try again.
•	Make sure that you have chosen the correct printer driver with ‘Set as Default Printer’.
•	Make sure that the printer is not connected to the same port that is also connected to a storage device or scanner. Take away all other devices and connect the port only to the printer.
•	Turn off the Status Monitor.

The printer cannot print full pages of a document. An error message Out of Memory is appears.

•	Press Go to print the remaining data in the printer memory. Cancel the print job if you want to delete the remaining data in the printer memory. (See Buttons.)
•	Reduce the complexity of your document or select a lower print resolution.
•	Add more memory. (See Installing extra memory.)

The headers or footers appear when the document displays on the screen but they do not show up when it is printed.

•	Adjust the top and bottom margins of your document.