Paper handling

First, make sure that you are using paper that meets Brother’s recommended paper specifications. (See About paper.)
Problem
Recommendation
The printer does not feed paper.
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If there is paper in the paper tray, make sure it is straight. If the paper is curled, flatten it before printing. Sometimes it is helpful to remove the paper. Turn the stack over and put it back in the paper tray.
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Reduce the amount of paper in the paper tray, and then try again.
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Make sure that manual feed mode is not chosen in the printer driver.
The printer does not feed paper from the manual feed slot.
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Fan the paper well and put it back in firmly.
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Make sure that you have chosen the manual feed slot in the Paper Source of the printer driver.
The printer does not feed envelopes.
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The printer can feed envelopes from the manual feed slot. You must set up your application to print on the size of envelopes you are using. This is usually done in the page setup or document setup menu of your software. (See your application manual.)
A paper jam has occurred.
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Clear the jammed paper. (See Paper jams and how to clear them.)
The printer does not print.
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Make sure that the cable is connected to the printer.
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Make sure that you have chosen the correct printer driver.
When printing on normal paper, it creases.
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Change the printer driver setting in Media Type to a thin setting.
The paper slides off the top output tray.
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Lift up the output tray support flap 1 (1).
Graphic
The paper slides off the back output tray.
Follow these steps:
1
Remove the output tray support flap 1 (1) from the top of the printer by first lifting the flap up.
Then push the flap to the left or right to release one of the posts (2) on the flap and pull up.
Graphic
2
Attach the support flap 1 (1) to the back output tray by inserting the posts of the support flap one at a time into the holes of the back output tray.
Graphic