Network print software installation problems

The Brother print server is not found during setup of the network print software installation or from the printer driver of the Brother machine in Windows^®.
The Brother print server is not found using the Simple Network Configuration capabilities of Mac OS^® X.

•	For a network with an Ethernet cable connection Make sure you have completed the IP address setting of the Brother print server according to Chapter 2 of this User’s Guide before installing the network print software or printer driver.
•	For a wireless network Make sure you have completed the IP address setting and wireless network settings of the Brother print server according to Chapter 3 of this User’s Guide before installing the network print software or printer driver.

Check the following:

Make sure that the machine is powered on, is on-line and ready to print.

Check to see if the LCD displays LAN Active after being connected to the network.

The LCD displays LAN Active: The print server is connected to the network.

The LCD does not display LAN Active: The print server is not connected to the network.

Print the Network Configuration List and check if the settings such as IP address settings are correct for your network. The problem may be the result of mismatched or duplicate IP address. Verify that the IP address is correctly loaded into the print server. And make sure that no other nodes on the network have this IP address. For information on how to print the Network Configuration List, see Printing the Network Configuration List.

Verify that the print server is on your network as follows:

•

For Windows^®

Try pinging the print server from the host operating system command prompt with the command:

ping ipaddress

Where ipaddress is the print server IP address (note that in some instances it can take up to two minutes for the print server to load its IP address after setting the IP address).

•

For Mac OS^® X 10.2.4 or greater

(1)	From the Go menu, select Applications.
(2)	Open the Utilities folder.
(3)	Double click the Printer Setup Utility icon.
(4)	Click Add. (For Mac OS^® X 10.2.4 to 10.3) Go to (5). (For Mac OS^® X 10.4) Go to (6).
(5)	(For Mac OS^® X 10.2.4 to 10.3) Make the following selection.
(6)	Make sure that your print server appears. If it is visible, then the connection is good. Otherwise, go to 5.

If you have tried 1 to 4 above and it does not work, then reset the print server back to the default factory settings and try from the initial setup again. For information how to reset to the default factory settings, see Restoring the network settings to factory default.

Check the following:

•

For Windows^®

If the installation failed, the Firewall on your computer may be blocking the necessary network connection to the machine. In this case, you will need to disable the Firewall on your computer and re-install the drivers.

•

Windows^® XP SP2 users

(1)	Click the Start button, Settings, and then Control Panel.
(2)	Double click Windows Firewall.
(3)	Click the General tab. Verify that Off (not recommended) is selected.
(4)	Click OK.

•

Windows^® XP SP1 users

(1)

Locate the “Windows” key on your keyboard. These are the keys with the Windows logo on it.

(2)

Press the “Windows” key plus the “E” key to open My Computer.

(3)

On the left, right click My Network Places, click Properties, then right click Local Area Connection and click Properties.

(4)

Click the Advanced tab. Under Internet Connection Firewall, verify that the box next to Protect my computer... is unchecked. If the box is selected, click the box to remove the check. Then, click OK.

(5)

Once your firewall is disabled, try reinstalling the Brother software package. For instructions on how to install from the CD-ROM, use the Quick Setup Guide we have provided with the machine.

(6)

If the installation completed successfully, the Firewall on your computer was rejecting the necessary network connection. In this case, you will need to disable the Firewall on your computer whenever you install the network drivers.

Note

After the Brother software package is installed, enable again your Firewall. For instructions on how to re-enable your Firewall software, refer to your User’s Guide or contact the Firewall software manufacturer.

•

For Macintosh^® (for a wireless network)

Select again your machine in the DeviceSelector application located in Macintosh HD/Library/Printers/Brother/Utilities or from the model pull-down list of the ControlCenter2.

Move your PC closer to the Brother machine and try again.

Reset the print server back to its default factory settings and try again. For the information how to reset to the factory default settings, see Restoring the network settings to factory default.

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