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Difficulty | Suggestions |
No printout | Check the interface cable on both the machine and your computer. (See the Quick Setup Guide.) |
Make sure the machine is plugged in and not in Power Save mode. | |
One or more ink cartridges are empty. (See Replacing the ink cartridges.) | |
Check to see if the LCD is showing an error message. (See Error messages.) | |
Check that the correct printer driver has been installed and chosen. | |
Make sure that the machine is online. Click Start and then Printers and Faxes. Right-click and choose Brother DCP-XXXX (where XXXX is your model name), and make sure that Use Printer Offline is unchecked. | |
Poor print quality | Check the print quality. (See Checking the print quality.) |
Make sure that the Media Type setting in the printer driver or the Paper Type setting in the machine’s menu matches the type of paper you are using. (See Printing for Windows® in the Software User's Guide on the CD-ROM.) | |
Make sure that your ink cartridges are fresh. The following may cause ink to clog: | |
Try using the recommended types of paper. | |
The recommended environment for your machine is between 20° C to 33° C (68° F to 91° F). | |
White horizontal lines appear in text or graphics. | Clean the print head. (See Cleaning the print head.) |
Try using the recommended types of paper. | |
If you want to print on Photo L or 10 × 15 cm paper, make sure you use the photo paper tray. | |
The machine prints blank pages. | Clean the print head. (See Cleaning the print head.) |
Characters and lines are stacked. | Check the printing alignment. (See Checking the printing alignment.) |
Printed text or images are skewed. | Make sure the paper is loaded properly in the paper tray and the paper side guide is adjusted correctly. (See Loading paper and other media.) |
Make sure the Jam Clear Cover is set properly. | |
Smudged stain at the top center of the printed page. | Make sure the paper is not too thick or curled. |
Printing appears dirty or ink seems to run. | Make sure you are using the recommended types of paper. Don't handle the paper until the ink is dry. |
Stains appear on the reverse side or at the bottom of the page. | Make sure the printer platen is not dirty with ink. |
Make sure you are using the paper support flap. (See Loading paper and other media.) | |
The machine prints dense lines on the page. | Check Reverse Order in the Basic tab of the printer driver. |
The printouts are wrinkled. | In the printer driver Basic tab, click Settings, and uncheck Bi-Directional Printing. |
Cannot perform ‘2 in 1 or 4 in 1’ printing. | Check that the paper size setting in the application and in the printer driver are the same. |
Print speed is too slow. | Try changing the printer driver setting. The highest resolution needs longer data processing, sending and printing time. Try the other quality settings in the printer driver Basic tab. Also, click the Settings, and make sure you uncheck Colour Enhancement. |
Set the borderless feature off. Borderless printing is slower than normal printing. (See Printing for Windows® in the Software User's Guide on the CD-ROM.) | |
Colour Enhancement is not working properly. | If the image data is not full colour in your application (such as 256 colour), Colour Enhancement will not work. Use at least 24 bit colour data with the Colour Enhancement feature. |
Machine feeds multiple pages. | Make sure the paper is loaded properly in the paper tray. (See Loading paper and other media.) |
Check that more than two types of paper are not loaded in the paper tray at any one time. | |
Printed pages are not stacked neatly. | Make sure you are using the paper support flap. (See Loading paper and other media.) |
Printed pages re-feed and cause a paper jam. | Make sure you pull out the paper support until it clicks |
Machine does not print from Paint Brush. | Try setting the Display setting to ‘256 colours.’ |
Machine does not print from Adobe Illustrator. | Try to reduce the print resolution. (See Printing for Windows® in the Software User's Guide on the CD-ROM.) |
Machine cannot print full pages of a document. Out of memory message occurs. | Reduce the print resolution. (See Printing for Windows® in the Software User’s Guide on the CD-ROM.) Reduce the complexity of your document and try again. Reduce the graphic quality or the number of font sizes within your application software. |
Difficulty | Suggestions |
Vertical streaks appear on copies. | If you see vertical streaks on copies, clean the scanner. (See Cleaning the scanner.) |
Poor copy results when using the ADF. (DCP-540CN only) | Try using the scanner glass. |
Difficulty | Suggestions | ||||||||
Cannot print over the Network. | Make sure that your machine is powered on and is online and in Ready mode. Print a Network Configuration list (see Printing Reports.) and check the current Network settings printed in this list. Reconnect the LAN cable to the hub to verify that the cabling and network connections are good. If possible, try connecting the machine to a different port on your hub using a different cable. If the connections are good, the machine shows LAN Active for 2 seconds. (If you are having Network problems, see the Network User’s Guide for more information.) | ||||||||
The network scanning feature does not work. | (For Windows® users only) The firewall setting on your PC may be rejecting the necessary network connection. Follow the instructions below to configure the Firewall. If you are using a personal Firewall software, see the User’s Guide for your software or contact the software manufacturer. <Windows® XP SP2 users>
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Your computer cannot find your machine. | <Windows® users> The firewall setting on you PC may be rejecting the necessary network connection. For detail, see the instruction above. <Macintosh® users> Re-select your machine in the DeviceSelector application located in Macintosh HD/Library/Printers/Brother/Utilities or from the model of ControlCenter2. |
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