Take out the jammed paper depending on where it is jammed in the machine. Open and close the scanner cover to clear the error.
1
Pull the paper tray (1) out of the machine.
2
Pull out the jammed paper (1).
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If you cannot remove the jammed paper from the front of the machine, or the error message still appears on the LCD after you have removed the jammed paper, please go to the next step.
3
Remove the Jam Clear Cover (1) from the back of the machine. Pull the jammed paper out of the machine.
4
Put the Jam Clear Cover back on.
Make sure the cover is set properly.
5
Lift the scanner cover (1) from the front of the machine until it locks securely into the open position.
Make sure that there is no jammed paper left inside the machine. Check both ends of the print carriage.
Note
If the paper is jammed under the print head, unplug the machine from the power source, and then move the print head to take out the paper.
6
Lift the scanner cover to release the lock (1). Gently push the scanner cover support down (2) and close the scanner cover (3).
7
Push the paper tray firmly back into the machine.
Note
Make sure you pull out the paper support until it clicks.
Note
