(Windows)

Check that the correct printer driver has been installed and selected.

Check to see if the machine's display is showing an error message.

See Related Information: Error and Maintenance Messages.

Check that the machine is online:

• Windows

  1. Hold down the key and press the key on the computer's keyboard to launch Run.
  2. Type "control printers" in the Open: field and click OK.

     

     The Devices and Printers window appears.

     

     If the Devices and Printers window does not appear, click Devices > More devices and printer settings.
  3. Right-click your model's icon, and then click See what's printing.
  4. If printer driver options appear, select your printer driver.
  5. Click Printer in the menu bar and make sure Use Printer Offline is not selected.

• Mac

  Click the System Preferences or System Settings menu, and then select the Printers & Scanners option. When the machine is offline, delete it, and then add it.

Look through the ink tank's window to confirm the actual amount of remaining ink.

If the remaining ink level is at or below the lower line under the minimum fill mark, refill the ink tank.

A message may appear on the LCD to verify whether the ink tanks were refilled. Select Yes to reset the ink dot counter for the refilled color. Select No for the non-refilled colors.

See Related Information: Refill the Ink Tanks.

If old, unprinted data remains in the printer driver spooler, it will prevent new print jobs from printing. Open the printer icon and delete all data as follows:

• Windows

  1. Hold down the key and press the key on the computer's keyboard to launch Run.
  2. Type "control printers" in the Open: field and click OK.

     

     The Devices and Printers window appears.

     

     If the Devices and Printers window does not appear, click Devices > More devices and printer settings.

• Mac

  Click System Preferences or System Settings > Printers & Scanners.

There is an unprintable area on the top and bottom of the page. Adjust the top and bottom margins in your document to allow for this.

See Related Information: Unprintable Area.

(Windows)

Check that the paper size setting in the application and in the printer driver are the same.

(Windows)

Try changing the printer driver setting. The highest resolution needs longer data processing, sending, and printing time. Try the other quality settings in the printer driver as follows:

In the printer driver, clear the Color Enhancement (True2Life) checkbox on the Advanced tab.

Turn the Borderless feature off. Borderless printing is slower than normal printing.

See Related Information: Printer Driver Settings (Windows).

Turn off the Quiet Mode setting. Print speed is slower in Quiet Mode. See Related Information: Reduce Printing Noise.

Make sure the Media Type setting in the printer drivers, your application, or the Paper Type setting on the machine matches the type of paper you are using.

See Related Information: Change the Paper Size and Paper Type.

See Related Information: Printer Driver Settings (Windows).